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The following section provides the Privacy Policy and form part of the Terms of Service

Privacy Policy
Privacy Policy

Privacy Policy


Last updated November 7, 2019


This Privacy Policy describes how XpertReach, our parent, associated and affiliated companies (“XpertReach“, “we“, “our” or “us“), collects, stores, uses or discloses your personal information in connection with your use of our website: https://xpertreach.io and associate Applications, Mobile Apps, software and sub-domains, services and products available or any services or products offered thereon or through them that we operate (together with its sub-domains, content, functionality and services).


Please see below for details on what type of information we may collect from you, how that information is used in connection with the Services provided by XpertReach, and shared with other Users, our partners and service providers.


Platform means the Website XpertReach.io(https:// XpertReach.io) associate Applications, Mobile Apps, software, sub-domains, logos, marks, services and products available or any services or products offered thereon or through them.


Services means the Products and Services available or offered on or through the XpertReach marketplace platform.


By using our Services and clicking to accept the Terms of Service and Privacy Policy when presented to you as an option, you give your express consent and agree to be bound to the policies and practices as set out in this Privacy Policy.


XpertReach is committed to maintaining the confidentiality, integrity and security of any Personal Data of our users that is shared with us as part of using our Services. “Personal Data” means any information that may be used, either alone or in combination with other information, to personally identify an individual.


You have the discretion on whether you wish to provide or disclose Personal Data in connection with your account and use of our Services. Certain personal data is mandatory to register as a Consultant or Client, and to complete KYC requirements. Other personal information is not mandatory to register. However, if certain personal data is not provided as requested on the respective Client or Consultant profile pages, you may still have limited access to our Platform, but may be restricted from posting or applying for work or projects, using certain features, programs or options or to transact using our Services.


Our Website may contain links to third-party websites and services that are not owned or controlled by XpertReach. We are not responsible for the privacy practices or the content of third-party websites, services and advertisements, and you visit them at your own risk.



XpertReach collects your information when you

  • register for an account,
  • update your profile,
  • post projects or role requirements,
  • upload your work experience and other information,
  • apply for work,
  • set up payment particulars, and 
  • transact using our Services.

We collect and retain this information to provide a better service to all our users.


Users of our Services may be Clients or Service Seekers (any person or organisation or government body or legal entity (a) who uses our Services as a client, posting or providing Project requirements which they would like a Consultant to provide or work on, (b) who posts or searches for a Professional to work with them on a full-time or part-time placement, (c) who hires a Consultant to provide any consulting services or products; or Consultants or Service Providers (any independent Professional or Consulting Firm who (i) uses our Services provide professional support for projects, (ii) offer consulting services or products, or (ii) work on a full-time basis, for clients (individually “Consultants” or “Professionals”, and collectively our “Network”).


If you submit or we collect Personal Data through our Platform, then such Personal Data may be used in the following ways:

  • to identify and authenticate you in order to provide you access to the parts of our website and services that you are authorised to access;

  • to provide and administer the services on our website, and to further analyse and improve upon our site and services;

  • to manage and provide communications and notifications regarding our services, events, programs or offerings that you have authorised or registered for;

  • to send you updates and promotional materials that you have registered for;

  • to ensure the proper working, functionality and security of our website; and

  • for recruiting and human resources administration purposes;

  • to protect our rights and/or our property.



We take appropriate security measures including but not limited to physical, electronic, and managerial procedures that are in compliance with applicable laws of India to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of Personal Information. We restrict access to your Personal Information to employees who need to know that information in order to operate, develop or improve our services and to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We take reasonable steps to ensure that these employees are obligated to protect Personal Information on XpertReach’s behalf by executing confidentiality agreements with them.


However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee it's absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and password, and may not provide these credentials to any third party.



We collect information in the following ways:

  • Client or Consultant Registration and Profile Pages

    • In order to provide our Services to you and to meet to legal requirements such as KYC requirements, we and our service providers collect the following Personal Data, including but not limited to: your name, email address, password, company name, job title, phone number, address, tax identification number, education, work experience, consultant resume, profile photo, communications with you and background verification checks.

  • User Login Information

    • On registration to our Services, you select a Username and Password which enables you to login as Client or Consultant to our Platform and Services. The user login information is processed to enable you to login securely; control access to appropriate or restricted functionality on the Platform and use our Services under the Terms of Service; and to protect our interests, property, content and data on the Platform.

  • Platform Services

    To provide our Services on the Platform and under the Terms of Service, we collect the information that you post on the Services and Platform tools and applications, including posts, applications for projects or roles, chats and communications.

  • Blogs and Pages

    When visitors leave comments on our Blog and other pages on the Website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

  • KYC and Identity Information

    Know Your Customer requirements are a regulatory obligation and governed under various laws and anti-money-laundering regulations, and we and the Users are obliged to comply in order to carry out financial transactions on the Platform. To meet Know your Customer requirements and to validate your identity, we may ask for additional Personal Identification, such as your date of birth, national identification (Passport, National ID or Social Security number) or tax identification number. For clients, we may ask for Corporate ID, authorised user identification, and tax identification number. We may also for documentary evidence of the same such as copy of your government-issued identification or photo, and copy of tax identification number; and carry out verification or credit checks.

  • Payment Information

    Third-party payment service providers acting on our behalf process payment information, including payment card details and billing addresses. You provide credit card, debit card, bank account, Paypal and other payment related details when you use our Platform and Services to make or receive payments. Any Personal Data collected by such third-party will be subject to the third-party’s privacy policy, rather than this Privacy Policy.

  • Subscription Forms

    Users have the opportunity to subscribe to our newsletters, marketing and other communications from time to time by opting in or completing subscription related forms. The information collected will include  your name, email address or mailing address. These subscription forms may be provided online or at an event attended by us.

  • Social Media

    Our Platform provides you an opportunity to link with or share information on your experience on our website with social networking services such as LinkedIn, Twitter, FaceBook and others.

    Our Website provides Social Media widgets such as the “Share” and "Follow Us" buttons (“Widgets”). These Widgets may set a cookie to enable the Widget to function properly and collect information including your IP address and the page you are visiting. Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Widgets are governed by the privacy policy of the company providing it.

    When you link with or share on these social networking services, they may be able to collect information about you, including your activity on our Website. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services.

  • Automatically Collected Information

    We use software tools to collect certain personal information to assist in log-in, systems administration, information security, website & systems monitoring and servicing, prevention of data and system abuse, and to track user trends. Some of our third-party service providers may use cookies and other methods to collect information about your use of our Website and may use these cookies and tracking information for their own purposes by relating information about your use of our Site with any Personal Data about you that they may have. The use of such information by a third party depends on the privacy policy of that third-party.

  • Log Files

    We maintain log files to improve services we offer to you, to improve marketing, analytics or site functionality. The information in the log files may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you.

  • Emails, SMS, and Chat notifications and services related communications

    We may use your Personal Data to send you e-mail or SMS or on platform chat notifications, or to arrange phone or video calls regarding your account. These could include information about and requests for requirements to complete posting a project or role, or applying for a project or a post, or ongoing notifications or service related communications related to these. These communications are meant to enhance your experience and productivity from using the Platform, by providing updates on developments and ensuring that there is timely communication between the Client and Consultants for a smooth process from identification to completion and payment. You have the ability to customise some of these notifications, by opting-in or opting-out of specific notification types and notification methods (email, SMS or platform notification), but others are necessary and integral to the proper functioning of our Services. You may unsubscribe from any newsletter or marketing e-mail lists by following the unsubscribe instructions found within the list email.



    We do not sell, lease, rent or otherwise disclose the Personal Data collected from our Site to third parties unless otherwise stated below or with your consent.


    Our Third-Party Providers

    We use third party service providers for our website and operations and may transfer data to them for the purposes of providing the services. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Data.


    Consultant and Professional Profiles

    Once you have completed the Consultant Registration form and updated your Profile, your Consultant/Professional Profile will be created. Once your registration is approved your registration will become “active”. Your personal contact information will not be publicly viewable on our Website. Registered Clients who are logged-in to the Platform, and have received a Proposal or Bid or Application from you may be able to view your Profile information. It is your discretion what information you provide in the Public Profile and upload in response to a project or role posted. No personal contact information will be shared by the Platform. Consultants are also required not to share personal contact information, unless required for the performance of the contract, and subject to prior information to and approval from XpertReach.

    Your Profile will include personal information such as name, profile picture, skills, educational information, work experience, certifications, your location, desired fee rates, and the type of work you are interested in. The profile will include any further information provided by you or files uploaded by you for the purposes of  completing your profile information and product/service catalogue. The profile will also include feedback and rating information for your work done using our Services.

    You may edit your Profile using the Edit Profile on your Dashboard when logged in and viewing your profile.


    Client Profiles

    Once you have completed the Client Registration form and updated your Profile, your Client Profile will be created. Once your registration is approved your registration will become “active”. Your Profile will not be publicly viewable on our Website.

    Your Profile will not be shared with any other XpertReach User (other than employees and software developers of XpertReach). When you Post a project or a role, your Client Profile “Description” and details your post relating to the Project or Role will be viewable by other Users. Any messages sent directly to the Client using the Platform messaging tools, will be viewable only by the Client and XpertReach. 

    Your Profile will include personal information such as your name, client name, location, job title. The profile will also include feedback and rating information for work done for you by other Users using our Services.

    You may edit your Profile and Personal Data using the Edit Profile on your Dashboard when logged in and viewing your profile. Some Personal Data is not editable. In case there is an error in any of these data fields, please contact our services team by email explaining the error and the correction needed at services@xpertreach.io. Due to platform security and contractual considerations some Personal Data may not be editable, and you recognise accept this by using the Services.


    Advertising and Social Media Services

    Advertising services and social media networks services used by XpertReach to manage our brand and social media interactions and internet advertisements, may collect anonymous information about your visits to the Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites for targeted advertisements. No personally identifiable information is collected or used in this process. This may involve using cookies or other methods to gather information regarding your use of our Website, plug-in’s, to allow you to “share” a page on our Website, or to use your social media account information to enable you to update your profile. Such third parties may use the cookies and other methods for their own purposes, combining it with other information they may have about you.


    Other Disclosures

    We may disclose Personal Data about you if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to:

    • comply with any applicable laws, regulations, or statutory, legal or governmental request or process;

    • detect, prevent, or otherwise address fraud or security issues; or

    • protect against harm to the rights, property or safety of Graphite, our users, or the public; or

    • enforce our terms of use, including investigations of potential violations thereof.



    Please note that we use certain third-party service providers on our Site to enhance your experience or deliver certain services. These providers may collect Personal Data about you in performing their services and/or functions on our Site.



    If you disclose any Personal Data relating to other people to us or to our service providers in connection with our Site, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.



    We reserve the right to retain any Personal Data as long as the Personal Data are needed to:

    • Meet the purposes for use of data as described in this Privacy Policy, and

    • comply with applicable laws and regulations



You acknowledge that you are disclosing Personal Information voluntarily. Prior to the completion of any registration process on our website or prior to availing of any services offered on our website if you wish not to disclose any Personal Information you may refrain from doing so; however if you don’t provide information that is requested it is possible that the registration process would be incomplete and/or you would not be able to avail of the our services. If you are our corporate customer, it is possible that we may have entered into a contract with you for non-disclosure of confidential information. This Privacy Policy shall not affect such a contract in any manner. 



This Privacy Policy and associated Terms of Service shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of New Delhi, India. 



XpertReach may assign any of our responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, you shall not assign, sub-licence or otherwise transfer any of your rights or obligations under this Privacy Policy to any other party, unless a written consent is taken from us. 



Personal Data: If you have an account on our Website, you have the ability to edit or delete certain categories of Personal Data through your account. For any requests to access, amend, or delete personal data, please write to us at support@xpertreach.io. XpertReach will review all such requests in accordance with applicable laws.



We reserve the right, at our discretion, to change the terms of this Privacy Policy at any time. Unless mentioned otherwise, all changes to the Privacy Policy will apply immediately on the day posted on our Website. Your continued use of our Services, updating or providing further Personal Information, or requesting our assistance, after any revision to the Privacy Policy shall constitute your acceptance of the revised Privacy Policy.


© XpertReach, 2019