Client Success Sr Manager – Cloud Full Time

Key Responsibility:

To build the Company as the leading partner for Google’s cloud technology. We are looking for a Client Success Sr Manager- Cloud who would be engaging in a dual responsibility of account management along with client success initiative. Following are the areas of responsibilities

• Develop a positive customer experience and foster long-term relationships and build brand loyalty
• Promote product information, address client issues and help the team with upselling, upgrades, and renewals.
• Efficiently develop and manage large client portfolios and also manage smaller size accounts
• Build & execute marketing plans in collaboration with Google and the in-house marketing team to execute strategies for customer success
• Track competition and implement industry best practices to evaluate the customer adoption score.
• Collaborate with the tech team effectively through the process of onboarding and enabling training workshops when needed.
• Be accountable for the revenue [P/L] to be generated by the team alongside the Sales department and tech team as a part of Key Account Management
• Mentor team in providing assistance to customers with setting up, navigating, and supporting solutions experience
• Create a sticky fan base for the solution provided and identify brand ambassadors in-house and at the client site to share product benefits and values
• Optimize existing processes within the company and actively enhance all customer success initiative
• Empathetically engaging with customers, carrying out periodic health checks, and building customer advocacy
• Engage in creating process documents, training courses, and educational material for members of the department
• Deep understanding of customer concerns and thoughts regarding the use of products and the ability to troubleshoot as needed.
• Manage a regular cadence of the Client Success team

Tagged as: Account Management, cloud sales, interpersonal and communication skills