To build the Company as the leading partner for Google’s cloud technology. We are looking for a Client Success Sr Manager- Cloud who would be engaging in a dual responsibility of account management along with client success initiative. Following are the areas of responsibilities
Develop a positive customer experience and foster long-term relationships and build brand loyalty
Promote product information, address client issues and help the team with upselling, upgrades, and renewals.
Efficiently develop and manage large client portfolios and also manage smaller size accounts
Build & execute marketing plans in collaboration with Google and the in-house marketing team to execute strategies for customer success
Track competition and implement industry best practices to evaluate the customer adoption score.
Collaborate with the tech team effectively through the process of onboarding and enabling training workshops when needed.
Be accountable for the revenue [P/L] to be generated by the team alongside the Sales department and tech team as a part of Key Account Management
Mentor team in providing assistance to customers with setting up, navigating, and supporting solutions experience
Create a sticky fan base for the solution provided and identify brand ambassadors in-house and at the client site to share product benefits and values
Optimize existing processes within the company and actively enhance all customer success initiative
Empathetically engaging with customers, carrying out periodic health checks, and building customer advocacy
Engage in creating process documents, training courses, and educational material for members of the department
Deep understanding of customer concerns and thoughts regarding the use of products and the ability to troubleshoot as needed.
Manage a regular cadence of the Client Success team
Tagged as: Account Management, cloud sales, interpersonal and communication skills
